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Advertised executive recruitment utilising the disciplines and expertise of an internationally acclaimed executive search firm.

About

Established in 2016, PacPartners is a niche executive recruitment offering for roles that fall below C-suite and Non-Executive Director level. It provides an avenue to recruit both Permanent and Contract/Interim resources into public and private interest entities.

PacPartners provides for advertised executive recruitment leveraging off Pacific Search Partners’ nationally recognised brand and the personal network of our experienced consultants. In addition to online job boards, we attract high calibre talent pools with a range of social media applications and traditional press advertising where appropriate.

Providing flexibility and a bespoke experience to our clients is imperative – this allows us to combine an active recruitment program with proprietary database searches as appropriate to each individual role. Our methodology is disciplined, thorough, confidential and professional. From our initial client briefing through to the negotiation of an accepted offer and beyond, we are transparent and ethical to the fullest degree.

Our Expertise

Working across a variety of industries, our consultants are highly knowledgeable and experienced in recruiting for multiple job functions. Below is a selection of our most recent engagements.

Accounting & Finance

Corporate Finance Manager, Boutique advisory firm
Finance Manager, Co-working hub
Financial Controller, Private membership organisation
Commercial Finance Partner, FMCG (beverage)
Senior Bookkeeper, ASX listed financial services
Senior Bookkeeper, Sustainability
Business Services Accountant, Professional services
Financial Accountant, FMCG (beverage)

Human Resources

People & Culture Manager, creative professional services
HR Advisor, Professional Services
HR Manager, Hospitality & Agriculture

ICT & Project Management

Business Consultant, International SaaS
Project Manager, International SaaS
Head of Marketplace Operations, High growth technology

Professional Support

EA to Managing Director, Property
Office Manager, Agriculture
Accounts Officer, FMCG (beverage)

Sales & Marketing

Marketing Coordinator, International SaaS
Business Services & Support Manager, Retail

Current Opportunities

 

Level 2 Application Support Consultant (SaaS)

+ Global software developer seeking Level 2 Application Support Consultant to join team. High growth company, St Kilda Rd office & strong $ pkg on offer

  • Melbourne based software developer, national and international clients online
  • Strong $ package on offer, outstanding offices on St Kilda Rd (3004 Postcode)
  • Undisputed market leader, dynamic office incl. Melbourne based development team
Our client is a leading SaaS provider with Australian and global operations. With a track record of consistent growth, they have a strong culture that delivers high retention of employees and customers.

It's a pivotal time for the business as they consolidate a roll-out of a cloud-based application with all new and existing clients. Due to the progression of a current team member to a Level 3 role, an opening for a Level 2 Application Support Consultant has arisen. Reporting to the Service Desk Manager, but also with extensive interaction with the Chief Customer Officer, this role exists to provide quality application support to external clients with particular focus on payroll and finance modules.

Working closely with the Technical Leads, Software Developers, Account Managers, Sales team and Professional Services team, the Level 2 Consultant will play their role in the team environment to drive the development of systems, tools, processes and procedures that improve the team’s efficiency and levels of customer service.
Responsibilities in the role will include, but not be limited to:
  • Provision of high level application support via phone and online platforms;
  • Performing remote diagnosis and incident solving using remote management tools;
  • Analysis and interpretation of customer requirements in order to resolve issues and determining the best solution based on the details provided by the customer;
  • Accurately recording incident details, troubleshooting, test results and resolutions in the support tool;
  • Contributing knowledge based articles to the JIRA service desk to assist with knowledge sharing amongst the team;
  • Directing unresolved issues to the next level of support or technical personnel;
  • Providing customers with accurate information on other products or additional services available;
  • Working closely with the product development team and technical specialists to support continuous product improvement; &
  • Contributing positively to the office culture and supporting core values of excellence, accountability, innovation, being bold, customer centric and one team.
In order to be considered for this position, the ideal candidate will have:
  • Experience providing support for CRM, recruitment or payroll applications;
  • Experience working within an ITIL environment and Service Management;
  • Completed tertiary studies in IT or Computer Science related disciplines;
  • Exposure to the JIRA Support Desk applications;
  • Creative thinking and the ability to conceptualise client problems and implement solutions;
  • Flexibility in working style and the ability to positively influence the behaviour of those around them;
  • Outstanding interpersonal, personal presentation, negotiation and communication skills; &
  • Specific technical and/or operational knowledge of financial, HR and/or payroll software applications (highly desirable).
PacPartners is a Melbourne based executive recruitment firm established in 2016, operating as a specialist division of Pacific Search Partners. For more information or a detailed discussion about this role, please contact Tom Hutchinson on 03 9631 1500. PacPartners have been retained by our client as the exclusive talent partner to recruit this position and a concurrent search is also taking place.

 

Service Desk Manager (SaaS)

+ Global software developer seeking leader to manage Service Delivery / help desk team. High growth company, St Kilda Rd office & strong $ pkg on offer.

  • Melbourne based software developer, national and international clients onliine
  • Strong $ package on offer, outstanding offices on St Kilda Rd (3004 Postcode)
  • Undisputed market leader, dynamic office incl. Melbourne based development team
Our client is a leading SaaS provider with Australian and global operations. With a track record of consistent growth, they have a strong culture that delivers high retention of employees and customers.

It's a pivotal time for the business as they consolidate a roll-out of a cloud-based application with all new and existing clients. Reporting to the Chief Customer Officer, the newly created position of Service Desk Manager has varied responsibilities to ultimately enhance the customer experience by leading, motivating and mentoring a team of 7 Application Support Consultants.

Working closely with the Technical Leads, Software Developers, Account Managers, Sales team and Professional Services team, the Service Desk Manager will play their role in the team environment to drive the development of systems, tools, processes and procedures that improve both the team’s efficiency and levels of customer service.

Responsibilities in the role will include, but not be limited to:
  • Day-to-day management of the Application Support team (7 ppl), ensuring the efficient allocation of resources that deliver high quality technical and application support while maximising customer satisfaction results;
  • Design and implementation of service management procedures using the ITIL framework;
  • Ensuring the support team responds and resolves issues within SLAs, maintaining accurate records of their time utilisation;
  • Developing and maintaining a training and development plan for the team, contributing knowledge based articles to the JIRA service desk to assist with professional development;
  • Actively monitor severity 1 & 2 incidents to ensure prompt resolution, and management of escalated incidents according to severity and customer priority;
  • Working with the Chief Customer Officer to review, set and measure team goals and individual KPIs;
  • Working closely with the product development team and technical specialists to support continuous product improvement; &
  • Contributing positively to the office culture as a leader and supporting core values of excellence, accountability, innovation, being bold, customer centric and one team.
Working so closely with the development and technical teams, the Service Desk Manager will have the ability to identify opportunities of improvement around systems usage, enhancement or customisation for customers. A leader who takes ownership of a situation, demonstrates pride in their performance, is positive and proactive and wants to immerse themselves in the software will be highly regarded throughout our search process.
    
The ideal candidate will also have:
  • At least 5 years’ service desk experience, preferably 2 years in a team leadership role;
  • Experience working within an ITIL environment using Service Management toolsets, including an ITIL Foundation certificate;
  • Experience working with a software vendor, not purely from an in-house service desk background;
  • Creative thinking and the ability to conceptualise client problems and implement solutions;
  • Completed tertiary studies in IT or Computer Science related disciplines;
  • Flexibility in working style and the ability to positively influence the behaviour of those around them;
  • Outstanding interpersonal, personal presentation, negotiation and communication skills; &
  • Specific technical and/or operational knowledge of financial, HR and/or payroll software applications (highly desirable).
PacPartners is a Melbourne based executive recruitment firm established in 2016, operating as a specialist division of Pacific Search Partners. For more information or a detailed discussion about this role, please contact Tom Hutchinson on 03 9631 1500. PacPartners have been retained by our client as the exclusive talent partner to recruit this position and a concurrent search is also taking place.

 

People & Culture Manager (Part-time)

+ Highly flexible part-time People & Culture Manager role in Geelong, newly created! Agriculture industry, international operations & private ownership.

  • Newly created People & Culture Manager role (part-time), Geelong head-office
  • 3 days per week with flex, reports to Group Financial Controller & Directors
  • Agriculture / manufacturing industry, significant operations incl. international
Our client is a highly successful Geelong based Food & Agribusiness, growing significantly over the past 40 years to service national and international household brand name customers. Increased scale and impressive growth in recent years, including through competitor acquisition, have created an opportunity for a People & Culture Manager to join a dynamic leadership team. This is a newly created role to service a staff base of circa 120 people across two states, and will suit someone comfortable in both HR operations and strategy.

The People & Culture Manager will be responsible for the development and ongoing management of an HR function across all business sites, including staff engagement and wellbeing, advice to the executive management team and day-to-day HR operations execution. The responsibility in this role is significant, as the role sits as part of the leadership team and has a very close working relationship with the owners of the business. The responsibilities included below are indicative of the role, but by no means exhaustive:
  • HR Strategy & Management insights – contributing to the evaluation of the overall business strategy, planning and developing an HR strategy, initiating people programs with a view to fostering team building and motivation, implementing an appropriate organisational culture, designing programs aimed at improving attrition rates and succession management through engagement survey results and coaching the management team in a variety of people focused activities.
  • Recruitment, onboarding & exits – driving recruitment strategy across the business and thinking outside the square to attract and retain talent, developing and managing employee inductions and conducting exit interviews & providing insights of leavers to management.
  • Policy, procedure & HR operations – reviewing and improving the full-suite of HR policies and procedures, including responsibility for award interpretation and working visa applications.
  • Performance management – driving employee performance initiatives including appraisal and reward programs and staff counselling.
  • Compliance, Quality and OH&S management  maintaining awareness and knowledge of latest federal and state workplace laws, meeting with organisational requirements for quality management, health and safety, legal requirements, environmental policies and general duty of care.
The successful candidate will excel in a team environment partnering effectively with Directors, staff, management peers, prospective candidates, suppliers, and other stakeholders in the Geelong community. They will also be highly pro-active, independent, show good judgement and be capable of executing their role with minimal instruction and supervision.

To be successful in securing this role, the P&C Manager will have:  
  • A Bachelor’s degree or higher from university within Human Resources or a related discipline;
  • At least 10 years generalist HR experience, ideally with some understanding of the agriculture or manufacturing industries;
  • A current Victorian Driver’s Licence;
  • The resilience and tenacity to succeed in establishing and maintaining a People & Culture function in a complex privately-owned business;
  • The highest standards of professionalism and personal presentation, pursuant to being a representative of such a recognisable and high-quality brand;
  • Outstanding interpersonal skills, with an ability to develop and build rapport instantly with people;
  • A commercial basis for decision making, with an eye to business impact and efficiency gains; &
  • Strong time management skills, and ability to prioritise tasks in a highly diverse business.
For a confidential discussion regarding this role, please contact Tom Hutchinson, Client Partner, on 03 9631 1500. The successful candidate will be subject to reference checks, a national police check and certification of educational qualifications prior to an offer being confirmed.

Contact Us

For more information on the PacPartners suite of services, please contact:

Tom Hutchinson
Client Partner
T 03 9631 1500
E tom@pacificsearch.com.au

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